pj999 Privacy Policy —
How We Protect Your Personal Data
At pj999, your privacy is a fundamental commitment, not a compliance formality. This Privacy Policy explains in plain English exactly what personal data we collect from Bangladesh players, why we collect it, how we use and protect it, and what rights you hold over your own information.
Six Core Privacy Principles at pj999
These six principles define how pj999 approaches data privacy for every registered player in Bangladesh. The detailed legal text follows in the full policy below.
pj999 collects only the personal data that is strictly necessary to operate your account, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect data beyond what is genuinely required to provide you with a safe, functional platform experience.
All personal data held by pj999 is protected by 128-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data within pj999 is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and audited on a regular schedule.
pj999 does not sell, rent, or trade your personal data to third-party marketers. Your contact details, gameplay history, and financial information are never shared with advertising networks or data brokers. The only third parties who receive your data are those strictly required to operate the pj999 platform.
pj999 is fully transparent about what data we hold, why we hold it, and how long we keep it. This Privacy Policy is written in plain English — not legal jargon — so that every Bangladesh player can understand exactly how their information is used without needing a solicitor to interpret it.
You have the right to access, correct, or request deletion of your personal data held by pj999 at any time, subject to applicable legal retention obligations. Data access requests are responded to within 30 days of receipt. Submit all data rights requests to the pj999 support team via live chat.
pj999 does not hold your personal data indefinitely. Retention periods are defined by purpose: active account data is held while your account remains open; transaction records are retained for seven years for financial compliance purposes; marketing preferences are reset annually unless actively confirmed by you.
Overview & Scope
This Privacy Policy ("Policy") describes how pj999 ("pj999", "we", "us", "the Platform") collects, uses, stores, shares, and protects personal data submitted by or collected about registered players and website visitors ("you", "Player", "User") in connection with the pj999 platform available at pj999.io.
This Policy applies to all personal data processed in connection with your use of the pj999 website, mobile-optimised platform, customer support services, payment processing facilities, and any promotional communications you receive from pj999. It covers data collected both when you actively provide it (for example, during registration or a pj999 Login session) and when it is collected passively (for example, through cookies and device analytics).
By registering an account on pj999 or continuing to use the pj999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the pj999 platform.
This Policy should be read together with the pj999 Terms & Conditions, which are available at /terms-conditions, and the Responsible Gaming Policy at /responsible-gaming. In the event of a conflict between this Policy and the Terms & Conditions on matters relating to data privacy, this Policy shall prevail.
Data We Collect
pj999 collects personal data in the following categories. The specific data points collected depend on the nature of your interaction with the platform.
2.1 Registration & Account Data
When you create a pj999 account, we collect the information you provide directly, including:
- Full legal name as it appears on your government-issued identity document
- Date of birth (used to verify the 21+ age requirement)
- Residential address in Bangladesh (city, district, and postal code)
- Mobile phone number registered in your name (used for account verification and 2FA)
- Email address (used for account notifications and support communications)
- Chosen username and encrypted password credentials
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account details)
2.2 Identity Verification (KYC) Data
As part of our mandatory Know Your Customer (KYC) process — required before any withdrawal is processed — pj999 collects:
- Copies of government-issued photo identification (National ID card, passport, or birth certificate)
- Proof of residential address in Bangladesh (utility bill, bank statement, or official correspondence dated within 90 days)
- In some cases, a recent photograph or selfie for biometric identity confirmation
2.3 Financial Transaction Data
Every deposit and withdrawal processed through pj999 generates a transaction record, which includes:
- Transaction date, time (in Bangladesh Standard Time, UTC+6), and amount in BDT
- Payment method used (e.g., bKash wallet number, Nagad account, Rocket number)
- Transaction reference numbers assigned by pj999 and by the payment processor
- Account balance at the time of the transaction
2.4 Gameplay & Betting Activity Data
pj999 records all gameplay and wagering activity associated with your account, including bets placed on cricket markets (BPL, IPL, T20), casino game sessions, slot spins, Super Keno draws, King of Fishing rounds, and any other product on the platform. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
2.5 Technical & Device Data
When you access pj999, our servers automatically collect certain technical data, including:
- IP address and approximate geographic location (city/region level)
- Device type, operating system version, and browser type
- Session timestamps and page interaction data
- Referral URL (the page or link from which you arrived at pj999)
2.6 Communications Data
When you contact pj999 support via live chat or email, we retain a record of those communications, including the content of your messages, the date and time of contact, and the resolution provided. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.
How We Use Your Data
pj999 processes your personal data for the following defined purposes only. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent.
| Purpose | Data Categories Used | Retention |
|---|---|---|
| Account registration and management | Registration data, device data | Duration of account + 2 years |
| Identity verification (KYC) | KYC documents, registration data | 7 years from account closure |
| Payment processing | Financial transaction data, KYC data | 7 years from transaction date |
| Fraud prevention and AML compliance | All categories | 7 years from account closure |
| Responsible gaming monitoring | Gameplay data, registration data | Duration of account + 5 years |
| Customer support and dispute resolution | Communications data, transaction data | 3 years from last contact |
| Platform analytics and improvement | Technical data, gameplay data (anonymised) | 24 months rolling |
| Promotional communications (with consent) | Registration data (email, mobile) | Until consent is withdrawn |
pj999 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on individual players, except where required as part of mandatory anti-money laundering screening. Where automated screening flags an account, a human review is always conducted before any account action is taken.
Legal Basis for Processing
pj999 processes your personal data under the following legal bases, depending on the specific purpose of the processing activity:
- Contractual Necessity: The majority of data processing at pj999 — including account management, payment processing, KYC verification, and gameplay recording — is necessary to perform the contract between pj999 and you (i.e., to operate your account and provide you with the services you have requested).
- Legal Obligation: Certain processing activities — particularly KYC identity verification, anti-money laundering (AML) record-keeping, and transaction logging — are required by applicable financial regulations and cannot be waived or limited by player consent.
- Legitimate Interest: pj999 processes technical and device data for fraud prevention, platform security, and service improvement on the basis of legitimate interest, balanced against your privacy rights. You may object to processing conducted on this basis by contacting support.
- Consent: Marketing communications (promotional emails and SMS notifications about pj999 bonuses, cricket betting markets, and seasonal offers) are sent only where you have provided explicit consent at registration or subsequently through your account marketing preferences. You may withdraw consent at any time.
Data Sharing & Disclosure
pj999 does not sell, rent, or exchange your personal data with third-party marketers, data brokers, or advertising networks under any circumstances. Your personal data may be shared with the following categories of third parties only where strictly necessary:
- Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard receive transaction data necessary to process deposits and withdrawals. Each payment partner is contractually bound to process your data only for the specific payment transaction and in compliance with their own privacy obligations.
- KYC Verification Partners: pj999 uses regulated third-party identity verification services to cross-check the documents you submit during KYC. These partners process your identity documents solely for the purpose of verifying your identity on behalf of pj999 and are prohibited from using this data for any other purpose.
- Game Technology Providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive a pseudonymous player identifier to deliver game content and record gameplay outcomes. These providers do not receive your name, contact details, or financial data.
- Legal and Regulatory Authorities: pj999 will disclose personal data to Bangladesh law enforcement authorities, financial intelligence units, or courts where required to do so by a legally binding order. pj999 will notify affected players of such disclosures where legally permitted to do so.
- Professional Advisors: pj999's legal counsel, auditors, and compliance consultants may access personal data on a strictly confidential basis where necessary to provide professional services to pj999.
Some of pj999's third-party technology partners — particularly game studios and platform infrastructure providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, pj999 ensures that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy.
Data Retention
pj999 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:
- Active Account Data: Retained for the duration of your account's active status plus a period of two years following account closure, to allow for dispute resolution and regulatory inquiries.
- KYC Identity Documents: Retained for seven years from the date of account closure, in compliance with anti-money laundering record-keeping requirements applicable to financial service platforms operating in Bangladesh.
- Financial Transaction Records: Retained for seven years from the date of each transaction, in line with financial record-keeping standards.
- Gameplay and Betting History: Retained for five years from account closure for responsible gaming compliance, audit, and dispute resolution purposes.
- Customer Support Communications: Retained for three years from the date of the last support interaction.
- Marketing Preferences and Consent Records: Retained for the duration of your account, or until you withdraw consent — whichever is sooner. Marketing preference records (including the fact that consent was withdrawn) are retained for three years after withdrawal for compliance evidence purposes.
- Technical and Device Data: Retained on a rolling 24-month basis for platform analytics and fraud detection purposes, after which it is anonymised or deleted.
When the applicable retention period expires, pj999 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.
Security Measures
pj999 applies a multi-layered technical and organisational security programme to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures include:
- Encryption in Transit: All data transmitted between your browser or mobile device and the pj999 platform is encrypted using 128-bit SSL/TLS protocols. Look for the padlock symbol in your browser's address bar when accessing pj999.
- Encryption at Rest: Personal data stored on pj999 servers — including KYC documents and payment details — is encrypted at rest using AES-256 encryption.
- Access Controls: Internal access to personal data is restricted to authorised pj999 staff with a documented business need. All access events are logged in a tamper-resistant audit trail reviewed by pj999's security team.
- Two-Factor Authentication (2FA): pj999 offers SMS-based 2FA for all Bangladesh players at the pj999 Login step. We strongly recommend enabling 2FA to protect your account from unauthorised access.
- Penetration Testing: pj999's platform infrastructure undergoes regular independent security assessments to identify and remediate potential vulnerabilities before they can be exploited.
- Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, pj999 will notify affected players without undue delay, describing the nature of the breach, the data affected, and the steps taken to address it.
While pj999 takes all reasonable technical precautions to protect your data, no internet transmission or digital storage system is entirely immune from risk. You are responsible for keeping your pj999 Login credentials confidential and for reporting any suspected unauthorised account access to support immediately.
Cookies & Tracking Technologies
pj999 uses cookies and similar client-side tracking technologies to operate the platform, remember your session preferences, and analyse platform usage patterns. The following cookie categories are used:
- Strictly Necessary Cookies: These cookies are essential for the pj999 platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
- Performance & Analytics Cookies: pj999 uses anonymised analytics cookies to understand how players navigate the platform — which pages are visited most frequently, where players encounter friction, and how session lengths vary. This data is used exclusively to improve the pj999 experience and is never linked to your personal identity.
- Functional Cookies: These cookies remember your in-platform preferences, such as your preferred deposit method or game lobby filter settings, so you do not need to re-configure them on each visit.
- Security Cookies: Short-lived cookies used to detect and mitigate fraudulent login attempts and to enforce session timeouts for account security.
pj999 does not use third-party advertising cookies or behavioural retargeting cookies. No cookie data from the pj999 platform is shared with advertising networks.
You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the pj999 platform, including the pj999 Login function. Performance cookies can be disabled without affecting platform access.
Your Privacy Rights
As a pj999 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the pj999 support team via live chat or email. pj999 will respond to all data rights requests within 30 days of receipt.
- Right of Access: You may request a copy of all personal data that pj999 holds about you. pj999 will provide this in a structured, machine-readable format where technically feasible.
- Right to Rectification: If any personal data held by pj999 is inaccurate or incomplete, you have the right to request that it be corrected. Account details (name, address, mobile number) can be updated by contacting support with supporting documentation.
- Right to Erasure: You may request that pj999 delete your personal data. This right is subject to legal retention obligations — pj999 cannot delete financial transaction records required by anti-money laundering law, for example, but can delete marketing data and analytics data on request.
- Right to Restriction: You may request that pj999 pause the processing of your data while a correction request or objection is being assessed. During a restriction, pj999 may store your data but will not actively process it beyond what is strictly necessary.
- Right to Object: You may object at any time to processing conducted on the basis of legitimate interest (principally, analytics and fraud monitoring). pj999 will assess your objection and cease the relevant processing unless compelling legitimate grounds override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (principally, marketing communications), you may withdraw that consent at any time by updating your marketing preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Data Portability: You may request that pj999 provide your personal data in a portable, structured format (such as CSV or JSON) so that you can transfer it to another service provider of your choice.
Contact pj999 support via live chat (available 24/7) or by emailing [email protected]. Please include your registered username and a brief description of your request. For account security purposes, pj999 may ask you to verify your identity before processing any data rights request.
Minors & Age Policy
pj999 is strictly available to adults aged 21 years and above. pj999 does not knowingly collect or process personal data belonging to individuals under the age of 21. The 21+ age requirement is enforced through mandatory KYC identity verification at the point of withdrawal.
If pj999 discovers that a registered account belongs to a person under the age of 21, the account will be immediately suspended, all gameplay will be voided, and any deposited funds will be returned to the originating payment method following a compliance review. All personal data collected in connection with the under-age account will be securely deleted, except where retention is required by law.
If you believe that a minor has registered on pj999 or has used your account without your knowledge, please contact pj999 support immediately via live chat so the account can be investigated and secured without delay.
Changes to This Policy
pj999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, legal obligations, or data processing practices. When material changes are made to this Policy, pj999 will notify registered Bangladesh players via their registered email address or mobile number, and will publish the updated Policy on this page with a revised "Last Updated" date at the top.
Your continued use of the pj999 platform after an updated Privacy Policy is published constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may request account closure by contacting pj999 support via live chat. We recommend reviewing this page periodically, particularly after receiving a notification of changes from pj999.
Contact & Data Requests
All privacy-related enquiries, data subject access requests, consent withdrawal notifications, and data deletion requests should be directed to the pj999 Data Protection team through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week via the pj999 platform. Data-related requests submitted via live chat are acknowledged within 4 hours during standard Bangladesh business hours (9 AM – 9 PM BST).
- Email: [email protected] — displayed here as plain text for reference only. All formal data rights requests submitted by email are logged with a unique reference number and responded to within 30 calendar days.
When submitting a data rights request, please include your registered pj999 username, the nature of your request (access, deletion, correction, objection, or portability), and any specific data categories or time periods your request covers. pj999 may require identity verification before actioning any request that involves access to or deletion of personal data.
This Privacy Policy was last updated in January 2026 and supersedes all prior versions of the pj999 Privacy Policy.
Your Data is Safe at pj999
We're committed to keeping your personal information secure and your account protected. If you have any privacy questions, our support team is here around the clock. Ready to explore the platform? Head to the casino, check our FAQ, or browse cricket betting markets.